Terms, Shipping & Returns

Legal Entity: V DENTAL (AUST) PTY LTD (ABN 85 151 731 761)
Address: 18/221 Christine Ave, Varsity Lakes, Queensland 4227, Australia
Contact: vdental@live.com.au

1. General

These terms and conditions (Terms) govern all quotes, orders, sales and deliveries of products (Goods) by V DENTAL (AUST) PTY LTD (VDental, we, us, our) to customers (you, your) via this website and any related channels. By placing an order you accept these Terms.

VDental supplies professional dental and clinical products. Goods are intended for use by trained professionals or under professional supervision. All prices are in Australian dollars (AUD) and, unless stated otherwise, include GST. We may update prices and these Terms at any time; the version posted at the time you place your order applies to that order.

These Terms are governed by the laws of Queensland, Australia. Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law (ACL).

2. Orders, Acceptance & Availability

Your order is an offer to buy. We may accept or reject an order (e.g. for stock, compliance or pricing errors) at our discretion. If an item is unavailable after ordering, we will offer an alternative, a backorder with updated ETA, or a refund.

3. Payment, Security & Invoicing

Payment is required prior to dispatch unless otherwise agreed in writing. We accept the payment methods displayed at checkout. Card data is processed by our payment providers; we do not store raw card numbers. Where available, we may store a token provided by the gateway for future authorisations (e.g. repeat orders) in accordance with PCI-DSS and the provider’s policies.

Tax invoices that comply with GST requirements are issued electronically.

4. Title & Risk

Title to Goods passes to you when we receive payment in full for those Goods. Risk in the Goods passes to you on delivery to the delivery address you provide (or, if applicable, when collected by you or your agent). Please inspect parcels on arrival and notify us promptly of any transit damage or shortages (see section 8).

5. Shipping (Australia Only)

We dispatch Australia-wide (no international sales). Orders typically leave our warehouse within 1–3 business days (Queensland business days and public holidays excluded). Delivery timeframes depend on the carrier and destination.

Carriers we commonly use include Australia Post and Sendle. You will receive tracking details when your order ships. Delivery instructions are requests only; final delivery handling is at the carrier’s discretion.

6. Cancellations & Order Changes

Once an order is submitted it is sent for processing and generally cannot be amended or cancelled. Please take care when selecting items. Where we can accommodate a change at your request, additional charges may apply (e.g. re-pick/pack or carrier re-route fees).

7. Change-of-Mind Returns (14 Days)

If you change your mind, you may request a return within 14 days of the invoice date, subject to the conditions below. On approval, we will provide a Return Merchandise Authorisation (RMA) and instructions.

Items must be unopened, unused, in original condition and packaging (including seals, manuals and accessories). For hygiene and regulatory reasons, consumables, sterile or patient-contact products are not returnable once packaging is opened, tampered with or compromised.
Custom, special-order or clearance items are not eligible for change-of-mind returns unless required by law.
Return freight and insurance are your responsibility. We recommend a trackable service. Goods remain your risk until received and inspected by us.
On acceptance, we will refund to the original payment method or apply store credit (at your election), excluding original shipping and handling.
A reasonable restocking fee may apply to cover inspection and handling costs; if applicable, we will disclose the fee to you before you send the item back.

8. Damaged, Short, Incorrect or Lost Deliveries

Please check your delivery on arrival. If items are damaged, short, incorrect or appear lost in transit, contact us at vdental@live.com.au as soon as possible (ideally within 7 days) with your order number, photos (for damage) and details. We will liaise with the carrier and arrange a replacement, re-delivery or refund as appropriate.

9. Faulty Goods & Your ACL Rights

Your Goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If you believe a product is faulty, please contact us before returning it and provide: order number, description of the fault, photos/video where possible, and your preferred remedy. We may require the item to be returned for assessment. Where a fault is confirmed, we will repair, replace or refund in accordance with the ACL and the product’s warranty. Misuse, improper care, normal wear and tear or failure to follow instructions are not faults.

10. Returns Process & Address

Do not return Goods without an RMA. Once approved, send returns to:

VDental – Returns
18/221 Christine Ave, Varsity Lakes, Queensland 4227

11. Use, Suitability & Compliance

You are responsible for determining a product’s suitability for your intended purpose and for using Goods in accordance with applicable laws, standards and manufacturer instructions. Where a product requires professional use, you warrant you are appropriately qualified or supervised.

12. Limitation of Liability

To the maximum extent permitted by law, our liability is limited, at our option, to replacing the Goods, supplying equivalent Goods, repairing the Goods, or refunding the purchase price. We are not liable for any indirect or consequential loss, loss of profit, business interruption or loss of data. Nothing in these Terms limits any non-excludable rights under the ACL.

13. Force Majeure

We are not liable for delay or failure to perform where caused by events beyond our reasonable control (including but not limited to supply interruptions, labour disputes, epidemics, transport or carrier delays, extreme weather, or governmental action).

14. Privacy

We handle personal information in accordance with our Privacy Policy. Payment information is processed by our payment providers; where we store tokens for future authorisations, they cannot be used to reconstruct your full card number.

15. Changes to These Terms

We may update these Terms from time to time. The version published on this website at the time of your order applies to that order.